Terms of service

Terms of Service

Last updated: November 2026

1. Introduction

Welcome to TreeBliss. This website and online store (the "Site") is operated under the trading name TreeBliss ("TreeBliss", "we", "us" or "our"). These Terms of Service ("Terms") govern your access to and use of the Site and any purchase you make from it. By visiting the Site, creating an account or placing an order, you confirm that you have read, understood and agreed to these Terms, together with our Refund & Returns Policy, Shipping Policy and Privacy Policy, which form part of these Terms. If you do not agree, please do not use the Site.

2. Eligibility

You must be at least 18 years old, or the age of majority in your place of residence, to place an order. If you are under that age, you may use the Site only with the involvement of a parent or guardian. By placing an order you confirm that you have the legal capacity to enter into a binding contract.

3. Using the Site

You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of it. You must not:

• use the Site in any way that breaks a law or regulation;
• attempt to gain unauthorised access to the Site, its servers, or any related systems;
• introduce viruses, malware or other harmful code;
• use automated tools, bots or scrapers to collect data from the Site without our written permission;
• use the Site to send spam or unsolicited promotional messages; or
• provide false, misleading or fraudulent information.

We may suspend or restrict access to the Site, or cancel orders, if we reasonably believe these Terms have been broken.

4. Products and descriptions

We try to describe and display our products as accurately as we can. Colours and the appearance of lighting effects shown on the Site, in photographs and in videos may vary depending on your screen, the environment and the tree or surface the product is used with. Images and videos are for illustration, and results will differ depending on the size, shape and surroundings of the tree, the time of day and the installation. We do not guarantee that product descriptions, images or other content on the Site are error-free, complete or current.

5. Prices and payment

All prices are shown in the currency displayed at checkout and may be changed at any time without notice. Prices shown crossed out show a previous or comparison price. We reserve the right to correct pricing errors, and if an order has been placed at an incorrect price we may cancel it and refund the amount paid, or contact you to confirm the order at the correct price.

Payment is taken at the time you place your order, through our secure payment partners. We do not store your full card details. By submitting an order you confirm that you are authorised to use the payment method provided. Applicable taxes are calculated at checkout where required.

6. Orders and acceptance

When you place an order you will receive an email confirming that we have received it. This is not acceptance of your order. A contract between you and TreeBliss is formed when we dispatch your order. We may refuse or cancel any order, in whole or in part, for reasons that include product unavailability, errors in the description or price, suspected fraud, or problems identified in the order. If we cancel an order after payment, we will refund the amount that was charged.

7. Bundles, discounts and promotions

From time to time we offer bundles, discount codes and special promotions. Unless stated otherwise, discount codes cannot be combined, have no cash value, and may be withdrawn at any time. Promotions apply only while stock lasts and for the period stated.

8. Optional add-ons

We may offer optional extras at checkout, such as shipping protection, faster shipping, express shipping and a 30-day warranty. These are separate from the product, are priced separately and are described at the time they are offered. By selecting an add-on you agree to the description shown for it. Add-ons apply only to the order they were purchased with.

9. Shipping and delivery

Orders are processed and shipped as described in our Shipping Policy. Delivery dates are estimates and not guarantees. Risk in the products passes to you when they are delivered to the address you provided. You are responsible for providing a complete and correct shipping address.

10. Refunds, returns and problems with your order

Our Refund & Returns Policy explains what happens if your order has a problem. Please read it before ordering. It forms part of these Terms.

11. Safe use of products

Our products are designed for decorative use. Please read and follow all instructions and safety information that come with the product, and use it only as intended. Do not use damaged cables or components. Keep electrical items away from water unless the product is expressly designed for it, keep them out of the reach of young children, and do not modify the product. We are not responsible for damage or injury that results from misuse, incorrect installation or failure to follow instructions. Nothing in these Terms excludes liability that cannot lawfully be excluded.

12. Intellectual property

All content on the Site, including text, graphics, logos, images, videos, product descriptions, design and layout, belongs to TreeBliss or its licensors and is protected by intellectual property laws. You may view and print pages for your personal, non-commercial use. You may not copy, reproduce, republish, modify, distribute or use any content for commercial purposes without our prior written permission.

13. User content

If you send us reviews, photos, comments or other material, you confirm that you own it or have the right to share it, and you grant us a non-exclusive, royalty-free, worldwide licence to use, display and reproduce it in connection with our business and marketing. Do not submit anything unlawful, offensive, misleading or that infringes someone else's rights. We may remove any content at our discretion.

14. Third-party links and services

The Site may contain links to third-party websites, and some features are provided by third parties such as payment processors and shipping carriers. We do not control and are not responsible for third-party content, products, privacy practices or services. Your use of them is at your own risk and governed by their own terms.

15. Disclaimer of warranties

To the fullest extent permitted by law, the Site and its content are provided "as is" and "as available" without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Site will be uninterrupted, secure or free of errors or harmful components.

16. Limitation of liability

To the fullest extent permitted by law, TreeBliss and its owners, employees, suppliers and service providers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, use or goodwill, arising from your use of the Site or the products. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be limited under applicable law.

17. Indemnity

You agree to indemnify and hold harmless TreeBliss, its owners, employees and partners from any claim, loss, liability or expense, including reasonable legal fees, arising from your breach of these Terms or your misuse of the Site or the products.

18. Privacy

We collect and use your personal information as described in our Privacy Policy. By using the Site you agree that we may process your information as described there. We use your details to process and ship your orders, provide support, prevent fraud and, where you have agreed, to send you updates and offers. You can unsubscribe from marketing emails at any time.

19. Force majeure

We are not liable for any delay or failure to meet our obligations that is caused by events beyond our reasonable control, including natural disasters, severe weather, strikes, supplier or carrier delays, customs actions, pandemics, war, terrorism, power or internet failures, or acts of government.

20. Severability and waiver

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force. Our failure to enforce any right or provision is not a waiver of that right or provision.

21. Entire agreement

These Terms, together with our policies, are the entire agreement between you and TreeBliss in relation to your use of the Site and your orders, and replace any earlier agreement or understanding.

22. Governing law

These Terms are governed by the laws of the jurisdiction in which TreeBliss operates, without regard to conflict-of-law rules. Any dispute will be handled by the courts of that jurisdiction, subject to any mandatory consumer protection rights that give you the right to bring a claim where you live.

23. Changes to these Terms

We may update these Terms from time to time. The version that applies to you is the one published on the Site when you placed your order. Your continued use of the Site after changes are posted means you accept the updated Terms.

24. Contact information

Questions about these Terms? Contact us at treebliss1@outlook.com.