Refund policy

Refund & Returns Policy

Last updated: November 2026

Thank you for shopping with TreeBliss. We want every customer to enjoy their purchase and to feel looked after if something goes wrong. This policy explains, in plain language, what happens when you have a problem with your order and what you can and cannot expect from us. Please read it before you place an order. By placing an order on our store you agree to this policy.

1. Our approach

TreeBliss products are seasonal, ready-to-ship items, and many orders are prepared and dispatched within days of being placed. Because of this, all sales are final. We do not offer refunds, returns or exchanges simply because you have changed your mind, no longer need the item, ordered the wrong item or found it cheaper elsewhere.

That said, we stand behind what we sell. If your order arrives damaged, faulty or not as described, or if it does not arrive, we will work with you to put it right, as set out below.

2. What we will fix

You can contact us about any of the following situations:

Damaged on arrival: the item or its packaging was damaged in transit.
Faulty or defective: the item does not work as it should when used according to its instructions.
Wrong item or missing parts: you received a different item from the one you ordered, or part of your order is missing.
Not delivered: your tracking shows no movement for an unusually long time, shows delivery but you did not receive it, or your order has not arrived after the delivery window described in our Shipping Policy.

3. How to report a problem

To help us resolve your case quickly, please email us at treebliss1@outlook.com within 14 days of the delivery date (or, for orders that have not arrived, within 14 days after the end of the estimated delivery window). Please include:

Your order number and the email address used to place the order.
A short description of the problem.
Clear photos or a short video showing the issue, including the item, the packaging and the shipping label where possible.

We read every message and aim to reply within 2 business days. Please do not send the item back before we have contacted you. Parcels sent to an address we have not given you cannot be traced and we cannot accept responsibility for them.

4. How we put it right

Once we have reviewed your photos and the details of your order, we will choose the most suitable remedy. Depending on the situation, we will:

send you a replacement item or replacement part free of charge;
offer store credit for the value of the affected item, which you can use on a future order; or
if a replacement cannot be provided, refund the affected item to your original payment method.

We will always tell you what we are offering and why. We will make every reasonable effort to make it up to you. Resolutions are decided case by case, and we ask that you give us a fair chance to resolve the issue before you contact your bank or payment provider.

5. Items we cannot accept

We are unable to offer a remedy for:

change of mind, or buyer's remorse;
damage caused after delivery, such as misuse, incorrect installation, accidents, tampering or use that does not follow the instructions;
normal wear and tear, or weather conditions outside the product's stated use;
delivery problems caused by an incorrect or incomplete address provided at checkout;
parcels refused by the customer, or not collected from a pick-up point or carrier within the time allowed.

6. Cancelling or changing an order

We process orders quickly, so please contact us as soon as possible if you need to cancel or change an order or correct your shipping address. If your order has not yet been prepared for dispatch, we will do our best to help. Once an order has been dispatched, it can no longer be cancelled or changed.

7. Optional add-ons

At checkout you may be offered optional extras such as shipping protection, faster shipping, express shipping or a 30-day warranty. These are described on the product page at the time you buy them. Optional services are provided for the order they were purchased with. If a problem covered by one of these extras occurs, please contact us using the steps above, and we will apply the terms of that add-on.

8. Lost, delayed or stolen parcels

Delivery times are estimates, and carriers can experience delays, especially during busy seasonal periods. Please check your tracking first. If your parcel is marked as delivered but you cannot find it, check around your property, with neighbours and at your local carrier depot, and then contact us. If you purchased shipping protection, let us know in your message.

9. Your legal rights

Nothing in this policy limits any rights you have under the consumer protection laws that apply where you live. If the law gives you a right that cannot be waived, such as a right to a remedy for goods that are faulty or not as described, that right continues to apply.

10. Payment disputes

If you have a concern about a charge, please email us first at treebliss1@outlook.com. Most issues can be solved quickly and directly, and a dispute with your bank or card provider can take weeks and delay a resolution. We reserve the right to provide order, delivery and communication records to payment providers in the event of a dispute.

11. Changes to this policy

We may update this policy from time to time. The version that applies to your order is the one published on our store at the time you placed it.

12. Contact us

If you have any questions about this policy, email us at treebliss1@outlook.com. We are happy to help.