Contact information
Contact Us
We love hearing from our customers. Whether you have a question about a product, need help with an order or just want to tell us how your tree turned out, our team is here to help.
Customer support: treebliss1@outlook.com
This is the fastest way to reach us. We read every message and aim to reply within 2 business days. During busy seasonal periods, such as the weeks before Christmas, replies can take a little longer, and we appreciate your patience.
What to include in your message
To help us answer quickly, please include:
- Your order number (you can find it in your order confirmation email).
- The email address you used at checkout.
- A short description of your question or problem.
- Photos or a short video if you are reporting a damaged, faulty or incorrect item.
Order and delivery questions
Your tracking link is in your shipping confirmation email. Orders are processed in 2 to 5 business days and delivered in 6 to 13 business days after dispatch, depending on where you are. Please check your tracking first, and if there has been no update for more than 7 days, email us and we will look into it. You can read the full details in our Shipping Policy.
Problems with your order
If your order arrives damaged, faulty or incorrect, or does not arrive, please email us within 14 days with your order number and photos. We will work with you to put it right. Please see our Refund & Returns Policy for the full details.
Changing or cancelling an order
If you need to change your shipping address or cancel an order, email us as soon as possible. We process orders quickly, so we can only help if your order has not yet been dispatched.
Product and installation help
Need a hand setting up your TreeBliss product, choosing a bundle or picking the right look for your tree? Email us and tell us a little about your tree and what you are hoping to achieve, and we will happily point you in the right direction.
Wholesale, press and partnerships
For business enquiries, collaborations or media requests, email treebliss1@outlook.com with the subject line "Partnership" and a few details about your idea.
Our promise
Every message is read by a real person. We want every customer to enjoy their TreeBliss experience, and if something goes wrong, we will do our best to make it right.