Shipping policy

Shipping Policy

Last updated: November 2026

Thank you for choosing TreeBliss. This policy explains how and when we process and deliver orders, what affects delivery times and what to do if something goes wrong. By placing an order on our store you agree to this Shipping Policy.

1. Order processing time

Once your payment is confirmed, we prepare your order for dispatch. Processing takes 2 to 5 business days. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or public holiday begin processing on the next business day.

During busy periods, such as the weeks before Christmas, sales events and promotions, processing may take towards the upper end of this range. We will always do our best to dispatch your order as quickly as we can.

2. Delivery time

After your order has been dispatched, delivery takes 6 to 13 business days, depending on where you are. Remote and rural areas, islands and some international destinations may take longer than major cities.

Your total time from order to delivery is therefore the processing time plus the delivery time. As a guide, most orders arrive between 8 and 18 business days after the order date. Please keep in mind that delivery times are estimates and not guaranteed dates.

3. Tracking your order

When your order has been dispatched, we will email you a confirmation with a tracking number and a tracking link. Please allow up to 48 hours after you receive it for tracking information to appear and update, as carriers sometimes take a short time to scan the parcel into their system. If your tracking has not changed for more than 7 days, please contact us at treebliss1@outlook.com and we will look into it.

4. Shipping rates

We offer free standard shipping worldwide on your order. Any optional upgrades you choose to add, such as faster or express shipping or shipping protection, are shown with their price at checkout before you pay. The total you see at checkout is the total you pay, including any optional extras you have chosen to add.

5. Optional shipping extras

At checkout we may offer optional extras such as faster shipping, express shipping and shipping protection. Each option is described when it is offered. These services are optional, they are priced separately, and they apply only to the order they are purchased with. Optional faster or express services relate to how quickly your order is handled and delivered, and do not guarantee a delivery date. Shipping protection helps with parcels that are lost, stolen or damaged in transit. To make a claim, contact us using the details below.

6. Where we ship

We ship to many countries. If we are unable to deliver to your location, you will not be able to complete checkout, or we will contact you after your order. Delivery times vary by destination.

7. Customs, duties and taxes

For international orders, your parcel may be subject to import duties, customs fees or taxes charged by your country. These charges are set by local authorities, are not under our control and are the responsibility of the recipient unless we state otherwise at checkout. Please check with your local customs office if you are unsure. Customs clearance can also add time to delivery.

8. Shipping address

Please check your shipping address carefully before you complete your order. We ship to the address you provide at checkout. We cannot be responsible for orders delivered to an incorrect or incomplete address entered by the customer. If you notice a mistake, contact us immediately. We will try to correct it if your order has not yet been dispatched, but we cannot change the address once the parcel is on its way.

9. Split shipments

If your order contains more than one item, or your quantity is large, it may arrive in more than one parcel, possibly on different days and with different tracking numbers. You will not be charged extra for this.

10. Delays

Events outside our control, such as severe weather, carrier disruption, customs inspection, public holidays, supplier delays or peak-season volumes, can slow down processing or delivery. We will do our best to keep you informed. If your order has not arrived after the delivery window above, please contact us.

11. Lost, damaged or undelivered parcels

If your parcel arrives damaged, is lost, or shows as delivered but has not been received, please contact us at treebliss1@outlook.com within 14 days, with your order number and, where relevant, photos. We will work with you and the carrier to resolve it. Please read our Refund & Returns Policy to see how we put problems right.

12. Contact us

Questions about your delivery? Email treebliss1@outlook.com with your order number and we will be glad to help.